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These Terms of Service ("Terms") constitute a legally binding agreement between you (or the company you represent) ("Customer") and PalletLoop Pty Ltd ("PalletLoop," "we," "us"). By creating an account, starting a free trial, or using the PalletLoop platform (the "Service"), you agree to be bound by these Terms.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use the Service.
PalletLoop is a cloud-based returns visibility platform that enables FMCG operators to manage returned pallet stock across their 3PL warehouse and transport networks. The Service includes workflow management for customer pickup returns, delivery rejections, and en-route disposals, together with dashboards, reporting, notifications, and related features as described at palletloop.io.
We reserve the right to modify or discontinue features of the Service with reasonable notice. We will not materially reduce the core functionality of a paid subscription during a billing period.
You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately at hello@palletloop.io if you suspect unauthorised access.
Each account is for a single company ("tenant"). Sharing accounts across unrelated businesses is not permitted.
The Service is offered on a subscription basis. Current plans and pricing are listed at palletloop.io/#pricing. All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.
New accounts receive a 7-day free trial with access to all Starter plan features. No payment method is required to start a trial.
At the end of the trial period, access to the Service will require a paid subscription. If no subscription is activated within 7 days after trial expiry, your account data will become read-only. After a further 30 days, account data may be permanently deleted. We will send email reminders before deletion occurs.
We reserve the right to modify or withdraw free trial availability at any time.
You agree not to:
We may suspend or terminate accounts that violate this section without refund.
"Customer Data" means all data you or your users upload, enter, or generate within the Service (including return records, master data, checklist results, and audit logs).
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.
The Service allows you to invite partner organisations (warehouses and transporters) to collaborate on returns at no additional cost. These "Partner Users" access the Service through their own accounts, scoped to only the data you share with them.
You are responsible for ensuring that Partner Users you invite comply with these Terms. You represent that you have the authority to grant Partner Users access to the relevant data in the Service. We are not a party to any arrangement between you and your 3PL partners.
The Service, including its software, design, trademarks, and documentation, is owned by PalletLoop and protected by intellectual property laws. These Terms do not transfer any ownership of the Service or its components to you.
You grant us a limited, non-exclusive licence to host, process, and display Customer Data solely for the purpose of providing the Service to you.
Each party may receive confidential information of the other ("Confidential Information"). Each party agrees to: (a) keep Confidential Information confidential; (b) not disclose it to third parties without prior written consent; and (c) use it only for the purposes of this agreement. This obligation does not apply to information that is or becomes publicly known through no fault of the receiving party, or that the receiving party independently develops or lawfully obtains from a third party.
We aim to maintain Service availability of 99.5% measured monthly, excluding planned maintenance. We will endeavour to schedule maintenance outside of Australian business hours and to provide reasonable advance notice.
The Service availability target is aspirational and does not constitute a contractual commitment. Availability may be affected by factors outside our control, including internet infrastructure, third-party services, or force majeure events.
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that any defects will be corrected within a particular time. Nothing in these Terms excludes guarantees that cannot be excluded under Australian consumer law.
To the maximum extent permitted by law:
Nothing in these Terms limits liability that cannot be excluded or limited under applicable Australian law, including liability for death or personal injury caused by negligence, fraud, or misleading conduct.
You agree to indemnify, defend, and hold harmless PalletLoop and its officers, directors, employees, and contractors from any claims, damages, costs, and expenses (including reasonable legal fees) arising out of: (a) your use of the Service; (b) your breach of these Terms; (c) your Customer Data or the data you choose to share with Partner Users; or (d) any dispute between you and your 3PL partners.
These Terms commence on the date you first access the Service and continue until your subscription is cancelled or terminated.
These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the exclusive jurisdiction of the courts of New South Wales.
Before initiating formal legal proceedings, either party must give written notice of the dispute and allow 30 days for good-faith resolution discussions.
Questions about these Terms? Email us at hello@palletloop.io.